Having just won some business in an entirely new area with client of relativley long standing it struck me how there are different dynamics in delivering on such a project. Newer contacts coupled with more familiar faces exposes the PM to increased risk of complacency, mismanaged expectations, broken promises and failure.
No one likes a broken promise!
I have spent some time thinking about how best to combat this one and some good time spent up front is the order of the day. We don't and won't do hit and run. Watch this space...
I am reminded of the only Oprah Winfrey Quotation I have committed to memory
"Real integrity is doing the right thing, knowing that nobody's going to know whether you did it or not."
and to those quotation snobs, may I quote the most quotable (Seneca)
I shall never be ashamed of citing a bad author if the line is good.
...but must apologise to Dear Ms Winfrey, as I must confess I have never read 'Good Housekeeping', well certainly not the US edition!
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